All questions related to your profile and managing it

• How can I change my password? 419
• I play in several clubs, can I have a single login? 264
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 155
• How do I book for a family member? 16
• I've lost my password. How can I recover it? 240
• How do I change my profile photo and information? 8
• I have several accounts: how do I merge them into a single login? 13
• How do I change the site language? 3
• How do I set my personal access code? 6
• My data: download, leave the club, delete my account 11
• How do I become a club member online? 18

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 146
• Why are some cells pink on the board? 375
• How can I make a booking 941
• How can I book with a guest? 249
• How can I edit a booking? 194
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 84
• What payment methods are available to me for a booking? 100
• How to create an open booking 49
• How to join an open match 35
• Where can I find the court access code (door code)? 9
• How do I withdraw from an open match? 22
• How do I view my booking history? 10
• How do I see the weekly schedule? 6
• How do I find and book at another club? 21

How do I register for a camp or a school?

• Sign up for a tennis lesson 90

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 21
• How do I pay for a booking with my wallet? 5
• How do I split the payment with my partner? 22
• How do I use my restaurant vouchers? 22
• How do I view and pay my invoices? 27
• How do I download my certificates? 19
• How do I send money from my wallet to another member? 12

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 3
• How do I join my club's WhatsApp groups? 7
• How do I take part in the Défi-Plugin (challenge tournament)? 4

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 5
• How do I turn on dark mode? 3
• How do I install the Plugin.ch mobile app? 22
• How do I choose the notifications I receive on my phone? 9
• Where can I find the messages sent by my club? 7

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 7
• The administration home page 5

• Manage access 40
• Manage membership cards 36
• Manage clubhouse 11
• Manage restaurant credit 14
• Manage email sending 9
• Manage invoicing 7
• Manage member groups 26
• Manage registrations 9
• Manage special days 8
• Manage offers 14
• Manage online payments 23
• Manage billing regions 13
• Manage the club manager 25
• Manage challenge tournaments 5
• Manage RFID validation 10
• Manage general settings 23
• Setting up the accounts (general ledger) 7
• Configure EBICS: connect Plugin.ch to your bank 8
• Gate access log 2
• Manage multiple buildings 6

• Create a new court 19
• Manage court groups 39
• Manage booking periods 34
• Manage court usage 17
• List, edit, or delete a court 22
• Manage sports 10
• Close courts 5

• Create a new season 17
• Edit or delete a season 20
• Open the winter season by copying last season 15
• Link a sport to a season 9

• Manage recurrence authorizations 26
• Manage restrictions 16
• Manage subscription type 32
• Create booking prices: per session or per season 7
• Check rates with the rate grid 7
• Manage non-member and pay-as-you-go deductions 15
• Booking without a subscription: the guest subscription 14

• Create an item 18
• Assign an item to a member 12
• Edit or delete an item 16
• Delete an item assigned to a member 15
• Import linked items from Excel 16

• Display the member list 39
• Create a new member 36
• View a member's detailed information 19
• Display a member's operational data 20
• Manage member subscriptions 14
• Import member data 10
• Print member cards 14
• Print and export the member list 16
• Charge an item to a member or a group 22
• Link a member to a group 13
• Edit and delete a member 11
• Search for a member 9
• Managing duplicates: merging two profiles 9
• Managing units to be deducted: personalised hours and non-members 4
• Manage Swiss Tennis licenses 21
• Topping up a member's wallet 27
• Find and reactivate a removed member 15
• Issue a certificate for a member 11
• Managing families 5
• Handling erasure requests (GDPR) 4

• Add a new sponsor 19
• Invoice sponsors 16
• Re-invoice sponsors 6

• Assign and remove a role 20
• Roles and access: create and edit a role 11

• Gérer son école de tennis : la marche à suivre 12
• Activating the Lessons module 24
• Creating lesson items 20
• Create, edit, and delete a lesson 22
• Manage lesson groups 15
• Manage lesson enrollments 22
• Prerequisite 29
• Invoice and reminder texts 10
• Teachers' schedule 5
• Grouped payments of registrations (basket) 6
• Change the rate of a registration 11
• Copy a lesson for the next season 8
• Changements en cours de saison 13
• Cancel or make up a lesson 18
• Ce que fait le prof 8
• Prix, membres et non-membres 16
• Paiement en ligne et facturation 15
• N° AVS et export Jeunesse et Sport 14
• Questions fréquentes sur les cours 13
• Résoudre les conflits de planning 15
• Proposer des créneaux de préférence 2
• Placer les élèves automatiquement 9
• Envoyer son planning à un professeur 13
• Préparer le planning de la semaine 14
• Reprendre les groupes de la saison passée 13

• Complete management of equipment rental 23

• Find old invoice groups (archives) 12
• Invoice considerations and display 22
• Create invoices 21
• Send invoices by email 20
• Manage payment reminders 27
• Print invoices 10
• List and search invoices 15
• Edit and delete invoices 20
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 5
• Keeping the accounts with the general ledger 7
• Manage family discounts 4
• Import accounts from Excel 7
• Carry an overpayment over to the next invoice 7
• How invoice dates are calculated 7
• Annuler une facture ou une ligne déjà comptabilisée 18
• Transit accounts for online payments 7
• Cancel a reminder and go back to the original invoice 12

• List of bank payments 27
• Processing via bank files 12
• Process a manual payment 17

• Process installments 17

• Managing bookings in the schedule 42
• Configure and use open matches 27
• Manage the set times 6
• Create a promo code and use it 3
• Refund a fixed-hour session that was released and taken again 13
• Moving a booking and creating a recurrence in the schedule 14
• Creating and managing recurrences 5
• The weekly view and the all-sports view 7
• The cash journal and the history of a booking 5
• Manage cash register prices 7
• Offering items with a booking 8
• Deleted bookings and deletion records 8
• Replace a player on a fixed hour 14
• A fixed hour cannot be added: nothing is displayed 11

• Manage automatic emails 29
• Sending bulk emails 10
• Manage messages 13
• History of sent emails 23
• Writing an e-mail with the editor 11
• Birthday and inactive member e-mails 24

• Manage challenge tournaments 8

• Enable partner search 14

• The statistics dashboard 20
• Invoicing bookings from the statistics 15

• Access the program 15
• Booking by a member 38

• Creating and configuring a lesson 29
• Sign up for a tennis lesson 28
• Managing registrations (administrator) 23
• Managing groups and the schedule 15
• Tennis lesson invoicing 19
• Invoicing check and Youth and Sport export 15

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 22
• Adding and editing an employee 4
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 4
• Entering a compensated absence (army, maternity, illness, accident) 14
• The 13th salary and holidays for hourly employees 25
• Paying salaries and reconciling them with the bank 17
• Correcting an approved payslip 10
• Salary certificates and annual lists 16

You'll find all the questions about booking without an account

• How can I book if I don't have an account 857
• Where can I find available courts in my area? 123
• How can I edit/cancel my booking if I don't have an account? 148